The risk
On the final day of the Writers Weekend, a protest occurred at the State Library, creating potential safety concerns for staff, patrons, and the event itself.
The situation required immediate, calm intervention to prevent escalation, maintain order and protect all attendees.
The challenge was to ensure the protest was addressed in a respectful, efficient way, while preserving the welcoming and inclusive atmosphere of the event.
A strong, community-minded security presence was needed to manage the situation effectively.
What we did
ERS’s on-site security team responded swiftly using proven de-escalation methods. They remained calm, professional, and respectful throughout the incident, ensuring patrons and staff felt safe.
By prioritising communication, empathy, and non-confrontational engagement, the ERS security team resolved the situation without conflict.
The response aligned with ERS’s standards for community-based security and commitment to supporting public events while prioritising safety.
What we achieved
ERS provided respectful, professional, and effective security support during the Writers Weekend at the Library.
Our team demonstrated efficient de-escalation techniques, managing a protest with calm efficiency and care. Their respectful approach left a lasting impression on both patrons and staff.
The outcome was a successful event free from escalation or harm.
Feedback confirmed our approach enhanced the public's experience and helped maintain trust at the event.
Results
3
Guards were deployed
High-profile public event with community participation and protest risks managed without incident
George Wesley
Community Engagement Officer
"Your security team here at the library is uniquely wonderful... with a manner that comes across as respectful and caring to our patrons and staff."
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Executive Risk Solutions Head Office
